The Telecom Regulatory Authority of India (TRAI) has so far collected more than Rs.6 lakh for various mobile operators for violations of new rules on commercial communications calls and SMS, the Rajya Sabha was informed on Thursday.
Since the Telecommunications Regulation Business Preference customer communications 2010 came into force on September 27, 2011, providers oftelecommunications services have penalized telemarketers registered in 18 cases and deposited a total of Rs.6.05 lakh to TRAI to 30 November 2011, Minister of State for Communications and IT Milind Deora, said in a written reply to a questionon the subject.
So far, the TRAI has received Rs. 3.30 lakh from Tata Teleservices, while Vodafonehas put Rs. 2 lakh and Rs Loop Telecom. 75000.
3409 The TRAI has sent communications to subscribers who have registered astelemarketers, but they were doing telemarketing activities. Of these, 410 such connections have been disconnected.
Noting that the number of unwanted commercial SMS / call has dropped substantially since the new regulations came into force, Mr. Deora said: "Before the entry into force of this Regulation, by an average of 47,454 complaints were received from a months (March 2010 to March 2011). However, the total number of complaints filed by consumers with telecommunications providers September 17, 2011 to November 30, 2011 were only 9746 (4498 complaints a month). "
From these complaints, it appears that largely relate to unsolicited SMS, while complaints concerning unsolicited calls have been reduced considerably. It is also noted that most complaints of unsolicited commercial communications relating tounregistered telemarketers, Mr. Deora said.
So far, the TRAI has received Rs. 3.30 lakh from Tata Teleservices, while Vodafonehas put Rs. 2 lakh and Rs Loop Telecom. 75000.
3409 The TRAI has sent communications to subscribers who have registered astelemarketers, but they were doing telemarketing activities. Of these, 410 such connections have been disconnected.
Noting that the number of unwanted commercial SMS / call has dropped substantially since the new regulations came into force, Mr. Deora said: "Before the entry into force of this Regulation, by an average of 47,454 complaints were received from a months (March 2010 to March 2011). However, the total number of complaints filed by consumers with telecommunications providers September 17, 2011 to November 30, 2011 were only 9746 (4498 complaints a month). "
From these complaints, it appears that largely relate to unsolicited SMS, while complaints concerning unsolicited calls have been reduced considerably. It is also noted that most complaints of unsolicited commercial communications relating tounregistered telemarketers, Mr. Deora said.
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